The New York Times recently posted an article that outlined some suggestions that Zuckerberg take into consideration to prepare for a possible IPO, or just as general suggestions. Remember NYT — Zuck Doesn’t Listen. Kind of like how 37signals doesn’t listen and gives a no to almost every feature request because they’re so fucking naive and want the product to go into the direction that they want it to go into so that they can achieve their vision of Basecamp or any other 37signals product. (Fucking long link, but you don’t even have to click it now, because that’s the summary of it.)

You might think that Facebook is listening to their customers via the Profile Redesign, but it’s more like “umm.. ok we’ll change that but now shut the fuck up” kind of thing.

You have to listen to the customer. The customer defines where your product is going. Not you.